For claiming refunds, the user must provide the valid record and invoice of the payments & services, so as to be able to get a consideration for the refund. Refunds are subject to Moo Apps Systems Sdb Bhd’s management approval and will be evaluated on a case by case basis. After the processing of your payment, refunds are only considered by Moo Apps Systems Sdn Bhd in under the following conditions:
In instances where your credit card / debit card / payment account has been inadvertently over-charged, please notify Moo Apps Systems Sdn Bhd of the same at the earliest. Moo Apps Systems Sdn Bhd will refund the extra amount to your card/account within 7-14 working days.
There is no other situation or circumstance under which Moo Apps Systems Sdn Bhd will provide a refund, except for the conditions expressly mentioned above. In exceptional circumstances, the Moo Apps Systems Sdn Bhd’s team will work with you to reach a mutually acceptable solution. Such issues will be resolved in an objective, fair and reasonable manner in order to maintain a positive and harmonious relationship.